CalcBuilder Forum

Hi,
we do see the html being sent in the email, because there is a line with bold letters that wouldn't show otherwise. The image tag also seems to be there, but with wrong/not accesible url (maybe relative?). The email function is sending exactly the content saved at the editor, however, it seems also to be other weird content included, for ex the tags that are not html. Can you please go to any of the emails, switch your editor to the 'code' tab, and attach an screenshot of the code here? We'll check the html you've build and let you know oor findings.

Best regards
Silvia Martín
Moonsoft Team

Hi,
ok, pasted in the forum the code is harder to check, but we can see you have introduced a right content, and the issue may be that you have you set the links or the image path like this
index.php?Itemid=xxx

then this html won't work in any other place that your own site (you'll see the links and the image don't work on this moonsoft page either). The right way to set a link or reference that you want to use outside your website, like an email, is to set the full path
href="https://www.yoursite.com/path/index.php?Itemid=xx"

In fact there are no instructions at this page because there are no specific rules here, the content you set at the editor, will be sent in the email, unchanged. With the editor help, the code is likely to be correct, but a relative path won't work into an email or other site, not a problem of our extension or emails, this is how standard html links work. We may include this in a little text here for next version, in case it may help some other users not knowing this.

Setting all contents of all calculator messages at once is not an option of the extension, it's not a common use case that you have many calculators and that you want to update the same message for all of them. In fact, each calculator has different fields for pdf and email contents following our users requests along the years.

At this point our suggestion would be :
- change the urls of the image and links for the full path at one instance
- try it to confirm if the content is right
- then copy this content from this calculator to all others, if you don't want to do it manually or at the db records, you can launch a db script to update all of them at once, let's say you have the right content at calculator with ID= 5 , something like this would do the work:

update #__calcbuilder_utility set precalcprint=(select precalcprint from #__calcbuilder_utility where id=5) where id<>5

where #__ is your db prefix and 5 the calculator containing the right content.

Let us know if you need further help with this.
Regards
Silvia Martín
Moonsoft Team

Hi,
also a couple of additional comments, please make a backup before launching mass changes at your db, and also please check your current email at your Moonsoft account, seems it's not valid anymore and we're receiving all forum emails returned back.

Thanks, best regards!
Silvia Martín
Moonsoft Team

Hi,
at the code html we still see the 'wrong/relative' urls, so you're getting non-accesible urls from the outside. For ex, the first one
a href="my-files/drawings"
should be

a href="https://www.yourdomain.com/my-files/drawings"

instead,. Maybe your editor is removing the absolute path when you save? If this is the problem, it may be just the editor configuration. For TinyMCE, if you go to the plugin configuration,select your administrator set and scroll down to URLs, where you can choose between relative and absolute. For other editors this kind of setting should be available as well. If you choose to use absolute urls and then update the links, you should see at the code the full paths as explained above. Then the email will be able to show the links and images as expected, and you can move forward to copy the content to other calculators. The sql query can be run just replacing the id of the calculator and your own joomla prefix.

If you still have problems to save your absolute urls, you can share a temp access at the private data section of this ticket. We'll take a look and let you know if we can find any other configuration or plugin affecting at your site.

Best regards
Silvia Martín
Moonsoft Team

Hi,
per your screenshot, we can see the urls are now correct for the links, but not for the image sorry. Please note our extension doesn't handle in any way this content, it includes at the email exactly the code you can see at the editor, it doesn't 'struggle' or fail, the problem is a relative url will never work when sent into an email (in Joomla, or in any other system). The instructions provided by the jce support are for that same purpose, to make the urls work when sent into a newsletter.
If you copy your code and try to send it manually, the image won't be there, because if you go to the image url, you see it starts with
src="images"
this means this url can't work outside your website. It should be

https://www.drawafence.com/images/Draw%20A%20Fence%20Logo%20200px.png
instead.

It seems like the jce settings had not worked for images, and its shortening them regardless of the configuration parameters?. The reason would be a question for jce support, but we have tried a couple of things here using jce and both worked:

- Setting url conversion to 'absolute'. It kept the absolute path both for links and images.
or
- Insert image, copy the full link (think you already tried this), and saved. The image tag saved was correct. If your editor is still stripping the url, then it's not working properly for any reason, we'd suggest to switch for a while to something like codemirror or tinymce, and save the absolute url, this will point you to the origin of your issue, the editor, or any other plugin or configuration wrongly modifying your content.

If you're not able to solve, even if this is not a calcbuilder related issue, we offer to take a quick look to your site if you provide a temp access to your site.

Hope this helps, regards
Silvia Martín
Moonsoft Team