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Refund Policy - Money-back guarantee
Once we have sent you the email with access to download the purchased software, you can try it during 10 days. If, for any reason, you are not satisfied with the product, you can ask for a refund within this period and Moonsoft will refund the order. After the refund period, the fees paid by you are non-refundable.
Support Policy
From your purchase date, you have available for 1 year a tickets-based support that will help you to solve your issues installing, configuring and using the extension. We will also grant you full access to a private ticket system regarding your extension, where you could ask for support or include requests for new features. We'll add to the forum solutions to the issues received through the ticket system that we could find useful for other customers. You are entitled to receive support for an unlimited number of domains within this period.
We'll offer support according to our working days and hours. The support hours are between 9 AM to 6 PM (GMT+1) from Monday to Friday. We may suspend/delay support service for some days, that will be previously announced through this page, regarding staff holiday or some other eventuality.
As stated in GPL license, you are free to make code modifications to your extension, but we don't guarantee free support to modified releases, that should be requested on a paid basis.
Even if we eventually can provide some code tips, support service won't cover any kind of custom code coding or debugging by default. This applies to php, css, js or any other section of the code, either from the core component code or from the free code sections included in some of our component's configuration
For this purpose, we also have available a custom development service, customers can request code changes in order to customize the software. All customization services will be charged according to the amount of hours we evaluate are required to build the custom development. We'll build your changes over the latest version available at the time you request them.
Updates policy
During your support period, you will have unlimited access to all patches and updates regarding your extension, included downloading of mayor releases that may be published while your account is enabled. You will have access to this downloads even if the price of the extension is raised within this period for new customers.
We do our best to keep our software compatible for the latest version of the software these products are supposed to run on (Joomla/Magento CMS), but we can give no guarantee that the product will run with future versions of that software.
Changes
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Protection of Personal Data and Royal Decree
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Dear Support Team,
In Moonsoft CalcBuilder, I would like the page to automatically scroll (or focus) to the generated Result section immediately after the calculation is completed.
Current behavior:
After the user clicks the calculate button and the result is generated, the page remains at the current position. If the result section is located further down, the user must manually scroll to see it.
Requested behavior:
Once the result is successfully generated and displayed:
The browser should automatically scroll to the Result section, OR
The page should automatically set focus to the Result container.
Expected outcome:
This will improve user experience by:
Ensuring users immediately see the calculation output
Avoiding confusion about whether the calculation was successful
Reducing unnecessary manual scrolling
Technical expectation (functional description):
Trigger auto-scroll or focus event after result rendering is completed.
Example expected flow:
User clicks “Calculate”
System processes calculation
Result is displayed
Page automatically scrolls to Result section
Please advise if this can be configured within Moonsoft Calculator settings or if customization is required.
Thank you.