CalcBuilder Forum

PDF Download Issue

User kmdesign 2024-06-28 23:06:47

Hello,

I had an open ticket with you regarding this issue, however, since you have launched your new website that support ticket is no longer available. If you have access to the previous ticket you may want to review it. The following is an outline of where we left off and what needs to be resolved:

- The PDF download function was not working with this site or the sites theme.
- There was some effort by your support to resolve the issue.
- Due to the need to launch the site we decided to use CSS to hide the PDF option: CB("button").css('display','none');
- Now we are circling back with you to resolve the problem and get the PDF Download to function.

Here is a staging site your are free to log into to and work without fear of effecting the live site:

Joomla Credentials in the private area

Here is the URL of the page with the calculator:
http://staging.cmdcdev.s465.sureserver.com/tools-resources/504-loan-calculator

Thank you -

Tommy Lindquist
The Brand Office Studio
tom@thebrandoffcestudio.com

(working with Kendal Marsh, this account owner)



Moonsoft support 2024-06-29 15:40:00

Hi,

We've checking your site and there was an issue related to a folder that should be removed in an upgrade.
The folder was located (and removed) at :

ROOT/components/com_calcbuilder/Library/vendor/psr/log

Also we've noticed you have Admin Tools, so we've noticed that this component create a .htaccess in ROOT/media/com_calcbuilder/ to deny acces to this folder. This restriction may throw some errors on backend, so we've empty the file.

Please check it and send us your feedback.

Thank. Regards,

Moonsoft Team

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