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preloader not working during first search 05.06.2015 02:17

the pre-loader animation is not running upon first time search. why? i am concern that the visitor might confuse that whether the list are searching the records or the records they are searching does not exist or the list/site simply does not work? and then keep on typing and searching...

Re: preloader not working during first search 05.06.2015 09:09

Hi,
we have confirmed the preloader is working on every search, you can check it with our demo site


http://demo.moonsoft.es/demo25/index.php/list-manager


so it must be any other component/plugin at your site affecting (maybe changing the style when page is loaded), we'd suggest to disable other elements running at the same page or change the template for a while to find out which is the one that may be causing the issue at your site.


Regards
Moonsoft Team
www.moonsoft.es

Re: preloader not working during first search 07.06.2015 12:35

it doesn't work when the option hide records on first load is turned on. when it is turned off, it works.. please help fix this...

Re: preloader not working during first search 07.06.2015 17:57

Hi,

again, we have confirmed the preloader is working on every search, you can check it with our demo site


http://demo.moonsoft.es/demo25/index.php/list-manager

and also checked is not dependant on the 'hide records' property, the preloader is working properly for every case. This issue is only happening on your site, so it must be any other component/plugin at your site affecting (maybe changing the style when page is loaded). We suggest to disable other elements running at the same page or change the template for a while to find out which is the one that may be causing the issue at your site.

Please follow our instructions on how to spot the origin of the issue, in order you can locate which is the conflicting extension and you can solve.


Thanks, regards
Moonsoft Team
www.moonsoft.es
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