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Re: Update auf Joomla 3.6.4 27.10.2016 17:36
Hi,
we've tried to reproduce here without luck. Please place a private ticket at your helpdesk and share an url where we can check the issue, we'll debug directly at your site and let you know how to fix.
Thanks, regards
Moonsoft Team
www.moonsoft.es
we've tried to reproduce here without luck. Please place a private ticket at your helpdesk and share an url where we can check the issue, we'll debug directly at your site and let you know how to fix.
Thanks, regards
Moonsoft Team
www.moonsoft.es
Re: Update auf Joomla 3.6.4 09.11.2016 10:49
Hi,
you will be always receiving response from us within 48 business hours, regardeless if it's a presales question, a forum post or a helpdesk ticket, as you can see with the responses at this same thread or any other. If there is any delay, it means some problem has happened with the update notification, so we haven't received your update. Seems it may have been this case with the ticket email, so we apologize, if you don't receive any response from us in 48 hours, feel free to update your ticket so we'll get a new notification and we'll handle your issue asap. We've just searched for your pending ticket and solved it, please place a new one in case you have further issues.
Regards
Moonsoft Team
www.moonsoft.es
you will be always receiving response from us within 48 business hours, regardeless if it's a presales question, a forum post or a helpdesk ticket, as you can see with the responses at this same thread or any other. If there is any delay, it means some problem has happened with the update notification, so we haven't received your update. Seems it may have been this case with the ticket email, so we apologize, if you don't receive any response from us in 48 hours, feel free to update your ticket so we'll get a new notification and we'll handle your issue asap. We've just searched for your pending ticket and solved it, please place a new one in case you have further issues.
Regards
Moonsoft Team
www.moonsoft.es