By accepting to access or use any part of this website, you are assumed to have agreed to be bound by the Terms and Conditions of this Agreement. In case you do not agree to all the Terms and Conditions of this agreement, then you shall not access the Website or use any of its services.
Once we have sent you the email with access to download the purchased software, we don't offer refunds for any of our comercial products. You have available at our site demo&documentation pages and we are ready to solve all your presale questions through the contact email (gestion@moonsoft.es). Feel free to contact us with all your questions in order to confirm the product fit your needs before purchasing.
From your purchase date, you have available for 3 months a tickets-based support that will help you to solve your issues installing, configuring and using the extension. We will also grant you full access to the forum regarding your extension, where you could ask for support or include requests for new features. We'll add to the forum solutions to the issues received through the ticket system that we could find useful for other customers. You are entitled to receive support for an unlimited number of domains within this period.
We'll offer support according to our working days and hours. The support hours are between 9 AM to 6 PM (GMT+1) from Monday to Friday. We may suspend/delay support service for some days, that will be previously announced through this page, regarding staff holiday or some other eventuality.
As stated in GPL license, you are free to make code modifications to your extension, but we don't guarantee free support to modified releases, that should be requested on a paid basis.
We also have available a custom development service, customers can request code changes in order to customize the software. All customization services will be charged according to the amount of hours we evaluate are required to build the custom development. We'll build your changes over the latest version available at the time you request them. Once you've received a custom release, you should not download any future standard release of the component, because your custom changes will be lost.
During your support period, you will have unlimited access to all patches and updates regarding your extension, included downloading of mayor releases that may be published while your account is enabled. You will have access to this downloads even if the price of the extension is raised within this period for new customers.
We do our best to keep our software compatible for the latest version of the software these products are supposed to run on (Joomla/Magento CMS), but we can give no guarantee that the product will run with future versions of that software.
Moonsoft can make changes at any time to all information shown at this website, including prices or this information of Terms and Conditions, without prior notice. We'll do as much as possible for keeping the conditions accepted by each customer at their purchase-time.
Protection of Personal Data and Royal Decree
In accordance with Spanish Law 15/99 of December 13, Protection of Personal Data and Royal Decree 1720/2007, we inform you that your Personal Data will become part of our database, which is registered at the Data Protection Agency, in order to provide access to the site www.moonsoft.es, mainly to facilitate access to the support forum and downloading purchased components.
The data collected is your username, password and email address, which in no case will be transferred to third parties, shared with other users, or used for promotional purposes.
You can exercise your rights of access, correction, cancellation and opposition contacting with the site administrator at the following email address: gestion@moonsoft.es
We only store your user information in order to grant you access to private customer sections. This doesn't include payment information that is requested at Paypal site, that is the only authority that handles and stores your financial information.
If we think it could be of any help, we may request privately some access information for your site, in order to give you the best support. We'll keep that information only while your support case is opened, and it will be deleted afterwards.
Ley Orgánica de Protección de Datos
De acuerdo a lo establecido en la Ley Orgánica 15/99, de 13 de diciembre, de Protección de Datos de Carácter Personal y el Real Decreto 1720/2007, le comunicamos que sus datos de Carácter Personal pasarán a formar parte de un fichero, el cual se encuentra registrado en la Agencia de Protección de Datos, con la finalidad de proporcionarle acceso a los servicios del portal www.moonsoft.es, principalmente para facilitar acceso al foro de soporte y a la descarga de los componentes adquiridos.
Los datos recabados son su nombre de usuario, contraseña y dirección de correo electrónico, que en ningún caso serán cedidos a terceros, compartidos con el resto de usuarios, ni utilizados para fines publicitarios.
Usted puede ejercitar sus derechos de acceso, rectificación, cancelación y oposición, dirigiendo un escrito al responsable del fichero a la siguiente dirección de email: gestion@moonsoft.es.
Sólo almacenamos su información de usuario para permitirle el acceso a las secciones privadas del site. Esto no incluye la información para el pago que solicita Paypal en su site, y que es la única entidad que maneja y almacena su información financiera.
Si pensamos que pudiera ser de ayuda, podríamos solicitarle privadamente la información para acceder a su web, con el objetivo de darle el mejor soporte. Conservaremos esa información sólo mientras su ticket de soporte permanezca abierto, y será borrada después de cerrar su incidencia.